Frequently Asked Questions

1. Payment
How do I pay for my order?

To complete your purchase on www.flowra.com, follow these simple steps:

  1. Select your items and click the “Pay Now” button.
  2. Choose your preferred payment method on the checkout page.
What types of payment do you accept?

We accept the following payment methods:

  • PayPal
  • Credit Cards: Visa, MasterCard, and American Express

For faster processing, we recommend using PayPal.

2. Order Tracking & Delivery

2. Order Tracking & Delivery
How do I track my order?

Once your order is shipped, you’ll receive a shipping confirmation email with a tracking number.

Use this tracking number on the following websites to check the status of your shipment:
First-time orders – any special instructions?

For security purposes, first-time orders can only be shipped to the billing address of the cardholder or a verifiable corporate address.

Please ensure that your shipping address matches the one on your card statement, and that the cardholder's name is written exactly as it appears on the card.
I bought something but saw it at a different price. Can I get a refund for the difference?

Due to the fast-paced nature of online retail, we adjust prices quickly in response to trends, stock levels, and customer demand.

As a general policy, we do not refund price differences.
How long will it take for my order to ship?

Orders are generally dispatched the next business day.

However, if there are stock delays, shipping may take 3–10 days longer.
Does www.flowra.com guarantee a delivery time?

While we aim to ship orders on time, delivery dates cannot be guaranteed as shipping is handled by third-party carriers.

We recommend placing orders at least 4 days in advance to ensure timely delivery.
What if my order is delayed?

Shipping delays can occasionally occur due to factors like:

  • Holidays
  • Natural disasters
  • Carrier issues

Please keep in mind that holidays are not considered business days, so always factor them in when calculating shipping times.

3. Wigs – Key Information
What does wig density refer to?

Density refers to how thick the hair is. The density you choose depends on personal preference.

  • Light to medium density offers a natural look.
  • Higher density provides a fuller appearance.
How long will my wig last?

With proper care, your wig can last 3–6 months of daily use.

If worn less frequently and well-maintained, it can last up to a year or longer.
Will the hairline of my lace wig look natural?

Yes, when applied correctly following our guide, your lace wig will look natural.

Adding baby hairs around the hairline can enhance the effect for a seamless blend with your natural hair.
What are baby hairs on a wig?

Baby hairs are shorter strands at the hairline and perimeter of the wig, designed to mimic natural hair growth.

They add a realistic touch and are especially useful for styling wigs into ponytails or updos.
What's the difference between human hair and synthetic wigs?

Human Hair Wigs

Made from real hair, human hair wigs offer the most natural look. They can be styled, cut, permed, and dyed like your own hair, but require more maintenance.

Synthetic Wigs

Easier to care for and more affordable, synthetic wigs retain their style without much effort but cannot be restyled with heat or dyed.
What is the difference between Full Lace Cap with Stretch and without Stretch?

With Stretch

Offers adjustability to fit different head sizes, ideal for those wanting to wear updos or high ponytails.

Without Stretch

A firmer fit, suitable for individuals without hair or with very little hair.
What’s the difference between HD Lace & Normal Lace?

HD Lace

Softer, finer, and more natural-looking. It blends well with the skin for a seamless appearance.

Normal Lace

Thicker but slightly less natural-looking compared to HD lace.
Can I part my lace wig anywhere?

Yes, if you choose a free part lace wig, you can create a part wherever you like for a more customizable look.
Can I wear my lace wig in a high ponytail?

Full lace wigs and 360 lace wigs are ideal for this style because of the lace perimeter.
Will adhesives or tapes irritate my skin?

Most customers do not experience irritation, but if you have sensitive skin, we recommend doing a patch test first.

If irritation occurs, try using gentler adhesives.
What is a silk top?

A silk top is a layer of silk fabric underneath the lace cap, which conceals the knots where the hair is tied.

This creates the illusion that the hair is growing directly from your scalp.
How to Order a Wig for DIY Dyeing?

If you want to dye the wig yourself, order it in:

  • A natural color, such as natural black
  • #613 platinum blonde

Avoid ordering wigs in #1 jet black, as they cannot be dyed.

You can request a “no-dyed, natural-colored wig” when placing your order.

4. Human Hair Wig Care
How to Care for Your Human Hair Wig
  1. Soak the wig in warm water, no more than 95°F.
  2. Apply mild shampoo and wash gently.
  3. Rinse thoroughly in clean water.
  4. Apply conditioner and let it sit for 2 minutes.
  5. Rinse again with clean water.
  6. Gently squeeze out excess water and pat dry with a towel.
  7. Allow the wig to air dry by opening the wefts.